The Customer has the right to withdraw from the purchase that can be exercised within 14 working days from the receipt of the purchased goods. The buyer must send Reclamificio S.r.l. an e-mail to the address “[email protected]” to request the procedure to follow for the return and to obtain the authorization. In the return communication, the buyer must always indicate the purchase order number and the product identification code. The shipment must take place at the following address: Reclamificio S.r.l. – S.S. 100 Km. 17,500 “Il Baricentro” Lotto 19/A Modulo 6 – 70010 Casamassima (BA) – Italia. The Customer will have to return, at his own care and risk, to the address indicated above, the products purchased, intact and complete (including the original packaging), no later than 14 working days from receipt of the purchased products. For the sole purpose of the expiration of the aforementioned term of 14 working days, the products are considered returned when they were delivered to the forwarding agent or post office. The withdrawal can be exercised for the entire product purchased and therefore cannot be operated in relation only to a part of the goods ordered. The responsibility for shipping the returned goods lies with the Customer. The ways to return the goods are:
- through a trusted national courier (the receipt must be kept until receipt of the refund);
- by courier appointed by MaeMae, at a price of € 7.90;
- at any Poste Italiane office – it is preferable to use a traceable method or one that in any case involves the issue of a receipt; normal or priority mail is not recommended – (the receipt must be kept until receipt of the refund)
- the authenticity label, present on all the products sold on our site, must be intact;
- the products must be in the same condition as shipped and must be carefully packed;
- the goods must not have been used or, in any case, altered in any other way.